SHIPPING & DELIVERY
Complete guidelines regarding order fulfillment, cross-border logistics, transit timelines, and delivery guarantees.
24 - 48 BUSINESS HOURS
Quality inspected prior to courier handover
USA & MEXICO
Direct domestic and cross-border priority routes
DDP GUARANTEED
All customs clearance pre-managed
1. Order Processing & Verification
Every order placed on Merch4You undergoes a rigorous two-step verification before handover to couriers:
- Payment Authorization:: Orders are confirmed once authorized through our encrypted Stripe payment gateway.
- Physical Inspection:: Each piece (apparel, footwear, accessories) is inspected for correct sizing, pristine tags, stitching integrity, and packaging condition.
- Standard fulfillment takes between 24 to 48 business hours (Monday through Friday, excluding national holidays).
2. Shipping Times & Regional Rates
| DESTINATION | ESTIMATED TRANSIT | CARRIERS | COST |
|---|---|---|---|
| United States (Domestic) | 3 – 5 Business Days | USPS Priority / FedEx / UPS | $10 USD Flat Rate (FREE on $150+) |
| Mexico (Direct Domestic) | 3 – 5 Business Days | Estafeta / DHL Express / FedEx | $190 MXN Flat Rate (~$10 USD) (FREE on $150+) |
3. Direct Domestic Fulfillment & Zero Customs Fees
Because we maintain inventory in both Mexico and the United States, items destined for Mexico are dispatched directly from within Mexico, and US orders ship from within the US.
You will never encounter cross-border customs fees, import delays, or unexpected courier charges upon delivery.
4. Code-Based Order Tracking
Once your package is handed over to the courier, you receive an automated notification containing your unique confirmation code (e.g. M4Y-XXXX-XXXX).
You can track your package 24/7 without needing a password or account by visiting our live tracking portal at merch4you.com/track-order. merch4you.com/track-order.
5. Delivery Address Accuracy & Lost Parcels
Please ensure your shipping address, apartment/suite number, and postal code are entered accurately during checkout. Merch4You is not liable for orders delivered to incorrect addresses provided by the buyer.
In the rare event a parcel is lost or damaged in transit by the carrier, our team will file a priority tracer with the courier service and dispatch a replacement or issue a full refund upon verification.
OUR SUPPORT TEAM MONITORS EVERY SHIPMENT