CLIENT CARE & ASSISTANCE // USA & MEXICO
CONCIERGE & CLIENT SUPPORT
Priority assistance for order dispatches, sizing consultations, international courier tracking, and hassle-free returns.
PRIMARY CHANNEL
DIRECT EMAIL CONCIERGE
Reach our fulfillment specialists directly. Average response under 4 hours.
INSTANT LOOKUP
ORDER DISPATCH TRACKING
Track your real-time courier milestone status using your confirmation code.
COMMUNITY & DM
INSTAGRAM DIRECT
Quick inquiries regarding sizing, lookbook styling, or upcoming drops.
INQUIRY DISPATCH
SUBMIT A SUPPORT TICKET
Complete the coordinates below and our client care team will respond within 4 business hours.
KNOWLEDGE ARCHIVE
FREQUENTLY ASKED QUESTIONS
Immediate answers to common queries regarding fulfillment, logistics, and garment care.
Every Merch4You purchase generates a unique confirmation code (e.g. M4Y-7X9K21) displayed on checkout and emailed immediately. Enter this code along with your purchase email at /track-order to view live courier telemetry.
OPERATIONAL HOURS & DISPATCH COMMITMENT
Monday – Friday // 9:00 AM – 6:00 PM CST
Weekend inquiries regarding active in-transit parcels are monitored by our on-call logistics dispatchers.
Average first-response latency: < 4 business hours